ARTICLE 1. GENERAL PROVISIONS
The Star Global Solutions Joint Stock Company and its affiliated units (hereinafter collectively referred to as "Star Global" or "We") understand that individuals and organizations accessing the Website, using services, or owning/operating websites and platforms provided or operated by Star Global (hereinafter collectively referred to as "Users" or "You") all value privacy and the protection of personal data.
The Terms and Conditions of Use of this Website (hereinafter referred to as "Terms and Conditions") set forth the principles, rights, and obligations of you when accessing and using the website of Star Global Solutions Joint Stock Company (hereinafter referred to as "Website"), including regulations related to the collection, use, and protection of personal information.
Your access to and use of the Website is considered as your acknowledgment that you have read, understood, and agreed to be bound by all the contents of these Terms and Conditions. If you do not agree with any part of the content, please do not continue to access or use the Website.
Star Global reserves the right to modify, supplement, or update these Terms and Conditions at any time, with or without prior notice. The updated version will take effect from the time it is posted on the Website. Your continued use of the Website after the content has been updated is understood as your acceptance of those changes.
The website may contain links to other websites operated by Star Global or managed by third parties. Accessing these linked websites must comply with the specific terms and conditions of each website. In case of any conflict, the terms applicable at the linked website will take precedence over that website.
ARTICLE 2. INTELLECTUAL PROPERTY RIGHTS AND LIMITATIONS ON USE
2.1. Intellectual property rights regarding Website content
All content, resources, data, images, designs, interfaces, text, software, source code, documents, and other objects displayed, provided, or created on the Website (hereinafter collectively referred to as "Website Resources") are the legal intellectual property of Star Global or of third parties who have legally licensed them to Star Global, and are protected under the laws of Vietnam, international treaties of which Vietnam is a member, and other relevant legal regulations.
2.2. Limitations on the Use of Website Resources
Except for personal, non-commercial use or legal internal use, Users are not permitted to perform any other actions regarding the Website Resources without prior written consent from Star Global, including but not limited to: copying, modifying, republishing in whole or in part, downloading, transmitting data, distributing, registering, selling, publishing, sublicensing, or exploiting in any form.
User access to or use of the Website shall not be construed as granting permission to use any intellectual property rights of Star Global or third parties, except as expressly permitted under these Terms or by a separate written agreement.
2.3. Software and License Agreement
All software, applications, tools, or software components provided, integrated, or made accessible through the Website (hereinafter collectively referred to as "Software") are the intellectual property of the respective Software owners and are protected under the law.
The use of the Software must fully comply with the terms and conditions of the End User License Agreement (EULA) or related terms of use between the Software owner and the User. Star Global does not transfer intellectual property rights to the Software to the User, unless there is a different written agreement.
2.4. Trademark, logo, and trade name
The trademarks "Star Global", "STAR GLOBAL JSC", sub-brands, product names, services, logos, emblems, and other brand identifiers used, cited, or displayed on the Website are trademarks that have been or will be legally registered by Star Global or its affiliated entities.
Product names, trademarks, or other company names appearing on the Website (if any) are the property of their respective owners.
No content on the Website is to be understood as granting, donating, transferring, or licensing, whether explicitly or implicitly, any rights to register or use any trademark, logo, or intellectual property without the legal approval of Star Global or the third party owning the corresponding rights.
ARTICLE 3. PROHIBITED CONDUCT
When using the Website, Users are not allowed to engage in the following behaviors:
Violating the law, social ethics, or the legal rights and interests of other organizations or individuals;
Infringing on the privacy, intellectual property rights, or personal data of third parties;
Disseminating false information, insulting, slandering, causing harm to the honor and reputation of others;
Upload or distribute malware, viruses, or programs that harm the system;
Using the Website for illegal purposes or purposes that are not in accordance with the nature of the Website;
Other acts prohibited by law or deemed inappropriate by Star Global within the limits of the law.
ARTICLE 4. SUGGESTING AND PROVIDING IDEAS
4.1. Policy on Not Accepting Ideas
Star Global, its affiliated companies, and partners have a policy of not accepting any proposals from third parties related to the provision of products, services, or business activities, including but not limited to ideas for improvements, development or manufacturing of new products, technologies, designs, technical solutions, processing procedures, software, promotional programs, advertising, and marketing plans, in order to avoid any potential confusion or disputes arising between ideas provided by third parties and ideas developed by Star Global.
Accordingly, Users should not send Star Global any information containing ideas, technical drawings, inventions, initiatives, proposals, suggestions, or other related creative works (hereinafter collectively referred to as "Ideas"), unless there is an official, clear written request from Star Global.
4.2. Handling Ideas Submitted by Users Proactively
In the event that Users, even without a request from Star Global, proactively send Ideas to Star Global in any form, those Ideas will be processed on the basis that Users are understood to have agreed to and accepted the following terms:
Star Global has no obligation to consider those Ideas as confidential information or to bear any confidentiality obligations related to the Ideas;
Star Global has no obligation to research, evaluate, respond to, or implement the Ideas;
The receipt or storage of Ideas by Star Global does not create any obligations, commitments, or legal responsibilities towards Users.
4.3. Intellectual Property Rights to Ideas
In the event that Star Global develops, uses, or applies ideas, solutions, technologies, products, services, or content that are similar or identical in whole or in part to the Ideas submitted by Users, the intellectual property rights to those results shall be legally owned by Star Global.
Users agree that Star Global has no obligation to acknowledge, compensate, or pay any fees, costs, or benefits related to the submitted Ideas, and Users commit to taking necessary steps as required by law from Star Global (if any) to confirm or transfer intellectual property rights in accordance with legal regulations.
ARTICLE 5. LIMITATION OF LIABILITY AND SERVICE GUARANTEE
5.1. Commitment to reasonable efforts
Star Global commits to making reasonable commercial efforts to ensure that the Website operates stably, securely, and that the content is updated accurately, in line with the purpose of providing information and services of the Website at any given time.
5.2. Risks in the online environment
Although Star Global implements appropriate technical and organizational measures to protect the system and data, Users understand and agree that no information technology system can guarantee absolute security. Accordingly, Star Global does not guarantee that the Website will always operate continuously, without technical errors, interruptions, or be completely immune to viruses, malware, or other cybersecurity risks arising beyond the reasonable control of Star Global.
5.3. Limitation of Liability
To the extent permitted by law, Star Global shall not be liable for any indirect, incidental, or consequential damages (including but not limited to loss of data, business interruption, or loss of profits) in the following cases:
Events of force majeure or events beyond the reasonable control of Star Global, including but not limited to natural disasters, fires, epidemics, telecommunications infrastructure incidents, international cable breaks, or large-scale cyberattacks;
Errors arising from the User's devices, software, or connections, or due to the User's failure to comply with safety recommendations, account security, and access device security;
The User's access to, use of, or reliance on third-party websites, services, or content through links displayed on the Website that are not under the control or operation of Star Global.
5.4. Changes and service interruptions
Star Global reserves the right to change, modify, or update the content of the Website or temporarily interrupt the provision of part or all of the Website for maintenance, upgrades, or at the request of government management, and will make reasonable efforts to notify when possible.
ARTICLE 6. AVAILABILITY OF PRODUCTS AND SERVICES
Information about products and services on the Website is for reference only and may change over time. Star Global does not guarantee that all products or services displayed are available in all areas or at any specific time.
SECTION 7. THIRD-PARTY LINKED WEBSITES
7.1. Right to self-determination and assumption of risk when accessing linked websites
Star Global's Website may contain links to other websites managed or operated by third parties (hereinafter referred to as "linked websites"). The User's access to and use of these linked websites is entirely at the User's discretion and at their own risk.
7.2. Limitations of control and responsibility for external content
The linked websites are not under the control of Star Global. Star Global is not responsible for the content, information, resources, products, services, policies, or activities of the linked websites, including but not limited to any links, changes, or updates that arise on those linked websites.
7.3. The nature of providing links and the cooperative relationship
Star Global's provision of links to linked websites is solely for the convenience of users and should not be understood as a guarantee, confirmation, recommendation, or representation of a cooperative relationship between Star Global and the organizations or individuals operating those linked websites.
7.4. User's obligation to review and comply with legal requirements
Users are responsible for reviewing, evaluating, and complying with the terms of use, privacy policies, and other legal regulations published on the linked websites before accessing or using them.
7.5. Disclaimer and limitation of liability for arising damages
To the extent permitted by law, Star Global disclaims all warranties, whether express or implied, regarding the accuracy, legality, validity, safety, or any other aspect of the information, resources, or services provided on the linked websites, and is not liable for any damages, losses, or risks arising from users accessing or using these linked websites.
ARTICLE 8. DOCUMENTS, SOFTWARE, AND DOWNLOADABLE CONTENT
8.1. Provisions regarding the provision and scope of use of the Guidelines
Depending on the time, Star Global Solutions Joint Stock Company may provide on its Website various documents related to user instructions, technical specifications, or product and service information (hereinafter collectively referred to as "Documents"). Users are permitted to use these Documents for personal, non-commercial purposes or for the intended purpose related to the product or service.
8.2. Accuracy, updates, and responsibility for checking the document version
The documents published on the Website may contain printing errors or technical inaccuracies; information that changes periodically may be updated over time. Star Global only maintains the latest updated versions of the documents on the Website. In cases where the actual product or service differs from the information or specifications posted, this means that there may be separate documents applicable to each specific product or service. Users are responsible for proactively checking to ensure they are using the correct version of the relevant documents.
8.3. Authority and prohibited acts regarding downloadable content
In the process of providing information on the Website, some content may be available for download (hereinafter referred to as "Downloadable Content"). Star Global grants Users a non-exclusive, limited, non-transferable, and royalty-free right to use the Downloadable Content for personal and non-commercial purposes. Users are not permitted to sublicense, distribute, modify, alter, create derivative works, decompile, or reverse engineer (including accessing the source code) the Downloadable Content without prior written consent from Star Global.
8.4. Disclaimer and "As Is" content provision terms
Star Global makes no representations or warranties regarding the compatibility of the information, Materials, or Downloadable Content for any specific purpose. All Materials and Downloadable Content are provided on an "as is" basis, without any warranties, either express or implied, including but not limited to warranties of merchantability, compliance with legal regulations, fitness for a particular purpose, intellectual property rights, or non-infringement of third-party rights.
8.5. Disclaimer for damages and losses incurred
In any case, Star Global shall not be liable for any damages arising from or related to the use or inability to use the Documents and Downloadable Content, including but not limited to special, indirect, consequential damages, loss of data, loss of profits, whether such damages arise from contract, negligence, or any other legal theory.
ARTICLE 9. LOGIN INFORMATION AND TRANSMISSION RISKS
9.1. Establish the obligation to maintain absolute confidentiality of Login Information
If Star Global provides the User with login information, access accounts, passwords, or other credentials (hereinafter collectively referred to as "Login Information") to access or use the Website or a specific function of the Website, the User is responsible for absolutely securing this Login Information and must not disclose it to any third party in any form.
9.2. Personal responsibility for all activities arising from the account
The user is solely responsible for ensuring that the Login Information is not disclosed, compromised, or used unlawfully. The user is also solely responsible for all activities arising from the use of the Login Information, including but not limited to activities that are conducted legally or illegally, authorized or unauthorized, arising through the User's Login Information.
9.3. Right to rely and conduct transactions based on electronic identification
Star Global được quyền tin cậy và thực hiện các yêu cầu, thao tác hoặc giao dịch được xác lập thông qua Thông tin đăng nhập của Người dùng mà không có nghĩa vụ kiểm tra thêm về danh tính người thực hiện, trừ trường hợp pháp luật có quy định khác.
9.4. Disclaimer for losses due to user-side security faults
To the extent permitted by law, Star Global shall not be liable for any damages, losses, risks, or consequences arising from the disclosure, unauthorized use, or alteration of the User's Login Information due to the User's fault or the User's failure to fully fulfill their obligation to secure their Login Information.
9.5. Recommendations and optimal information security practices
To ensure information security, users are advised to only remember their login information, not to store it in easily accessible forms, not to share it with others, and to proactively change their login information when there are signs of risk or suspicion of intrusion.
9.6. Acknowledgment of potential risks when transmitting data over the Internet
In addition, the user understands and accepts that transmitting data over the Internet always carries risks. Star Global does not guarantee the absolute security of information transmitted over the Internet and is not responsible for risks arising beyond its reasonable control.
Article 10. INFORMATION SECURITY POLICY
10.1. Purpose and scope of application
This Information Security Policy regulates the collection, processing, storage, use, sharing, and protection of data of individuals and organizations when accessing and using the website of Star Global Solutions Joint Stock Company (hereinafter referred to as "Star Global" or "We").
This policy applies to:
- Individuals accessing and using the Star Global website;
- Representatives of organizations providing information through the website;
- Users interacting with features, forms, and digital content operated by Star Global.
10.2. Methods of collecting personal information
When users access the website, the system may automatically collect some technical information including: IP address, domain name, type of device, browser, and access logs. The website may use cookies and similar technologies to identify users, remember access status, and analyze usage behavior to enhance the content and functionality of the website. Users can block or manage cookies through their browser settings; however, this may affect some functionalities of the website.
In addition, personal information may be actively provided by users to Star Global in the following cases:
- Sending an email or contacting through the website;
- Filling in information on registration forms, feedback forms, or support requests;
- Participating in surveys, investigations, communication programs, or other interactive activities on the website;
- Other legal forms during the use of the website.
10.3. Purpose of collecting and using information
Personal data is processed for the following purposes:
- To assist users when using Star Global's products and services;
- To provide information about products, services, content, and updates;
- To analyze and evaluate user behavior to improve content, interface, and operational efficiency of the website;
- To conduct surveys, statistics, and research to support management activities;
- To carry out communication and marketing activities when users consent in accordance with legal regulations;
- To fulfill legal obligations as required by competent state authorities.
In addition, Star Global is committed to collecting and processing personal data in compliance with the following principles:
- Respecting users' privacy and only using data to the extent necessary, for the purposes notified;
- Being transparent about the types of data collected, how and why the data is processed;
Not selling, exchanging, or exploiting personal data for commercial purposes contrary to legal regulations; - Applying appropriate technical and organizational measures to protect personal data;
Oppose and prevent any acts of abuse or illegal infringement of personal data.
10.4. Sharing personal information
Star Global does not sell, rent, or exchange users' personal data for commercial purposes.
To the extent necessary to achieve the purposes stated above, personal data may be shared with:
- Internal departments of Star Global;
- Technical support partners, website operators, or data backup, provided that these parties comply with confidentiality obligations;
- Competent state authorities upon legal request;
- Other cases as prescribed by law.
Star Global is committed to requiring data recipients to use the information only for the intended purpose and to apply appropriate security measures.
The sharing or disclosure of personal data is carried out on a transparent, legal, and controlled basis, ensuring a balance between the legal requests of the requesting party and the privacy and legitimate interests of the users. Disclosure requests without a valid legal basis or showing signs of abuse may be denied in accordance with the law.
10.5. Security and storage of information
Star Global applies reasonable technical and organizational measures to protect personal data from unauthorized access, use, or disclosure. However, due to the nature of the Internet environment, no system can guarantee absolute safety. To the extent permitted by law, Star Global is not responsible for risks arising beyond reasonable control.
Personal data is stored for the time necessary to achieve the stated purposes or as required by law.
10.6. User rights
Users have the right to:
- Request access, update, modify, or delete personal data provided;
- Withdraw consent for non-mandatory purposes;
- File complaints or lawsuits according to legal regulations if personal data rights are violated.
Requests can be sent via email or the contact form on the website. Star Global will make efforts to process them within feasible limits and in accordance with legal regulations.
10.7. Changes to the Privacy Policy
Star Global reserves the right to modify, supplement, or update this Personal Information Privacy Policy at any time to comply with legal regulations and the operation of the website.
The updated version will be publicly announced on the website and will take effect from the time of posting. Users' continued use of the website after the policy is updated is understood as having read, understood, and agreed to the content of the latest policy.
ARTICLE 11. APPLICABLE LAW AND DISPUTE RESOLUTION
The terms and use of this Website are governed, interpreted, and enforced in accordance with Vietnamese law.
Any disputes arising related to these Terms will first be resolved through negotiation and amicable mediation. If no agreement is reached, the dispute will be resolved at the competent People's Court in Vietnam.
In the event that one or more provisions are declared invalid, the remaining contents shall still remain in effect.